Cases

From the Airwallet family

Cases

From the Airwallet family

Airwallet Premium Partner

Problem

L’EASY Business is a Danish distributor of laundry equipment and they approached Airwallet in early 2018 because they had three critical issues in their business. First, they spend a lot of time bookkeeping transactions, replacing laundry cards, and collecting coins. Second, they had no knowledge about machine utilization. And third, when users experienced problems in the laundry, they had to go through a tedious process to refund the money. The impact of this was that they wasted too much time on things that didn’t matter, they had no transparency into how their laundries were performing, and users were complaining that they had to wait for the refund.

 L’EASYs basic needs were a platform that would give them an informed position about their business, and enable them to provide better customer support. Furthermore they wanted an insight into the daily machines usage presented in a manageable way.

Solution

By partnering up with Airwallet, L’EASY was able to solve the issues they were facing. Airwallet provided a user friendly dashboard that gave full insight into how their laundries were performing, with the opportunity to give instant refunds if the users experienced any problems and thereby increase customer satisfaction. No more manual data gathering or managing laundry cards – freeing up a significant amount of L’EASYs administration time.

“We believe that Airwallet has given us the opportunity to live up to our motto, ‘Our customer is the king.’ Because with Airwallet we are not dependent on somebody else to communicate with our customers, so that leaves us with full control.”

More coming soon...